Patient Information

Please be aware that our doctors do not prescribe drugs of addiction such as narcotics (Opiates) or sleeping pills (Benzodiazepines).  

New Patients
Brookland Medical Centre welcomes new patients. Please arrive 10 minutes prior to your first appointment to complete the registration form.

Please bring your medication list if you are taking any regular medicine. Your photo ID and valid Medicare card will be asked for new patient registration.
For the first time visit for children, please bring the immunisation record book (Purple Book) and parent's or carer's photo ID. 
Emergencies
In the event of an emergency call 000 for an ambulance. 

An afterhours locum service (PAMHS) can be accessed by calling 1300 000 362.


HealthDirect is contactable on 1800 022 222.

​For mental health emergency, please call Mental health emergency response line (MHERL) 1300 555 788.
Document Request
Please make an appointment for
  • repeat scripts, 
  • medical certificates or
  • referrals.
The medical certificates cannot be backdated or provided for over the telephone.
Complaints
Your feedback is appreciated for the continued improvement of our practice.  You are welcome to provide any feedback by completing the Feedback Form available at the reception desk.
If you wish to make a complaint about any aspect of our services, please speak to your doctor directly first. If this fails to resolve the issue, you can contact our practice manager directly via email. However, if you wish to take the matter further, please contact 
Health and Disability Services Compliants Office on
Ph: 08 6551 7600 or www.hadsco.wa.gov.au

Recall and Reminder Services
Brookland Medical Centre provides a service where you may receive a SMS, phone calls or letters reminding you of​​
  • Recent test results
  • Routine preventative health check-ups (eg. 45 years old health assessment)
  • Medical reviews (eg. Diabetes review)  
  • Screening (eg. Cervical Cancer Screening)
  • Immunisation (eg. Routine Childhood Immunisations)

Results of investigation
Please make an appointment to discuss the results with your Doctor to ensure that you obtain correct information and advise for your healthcare. Please do not ask to discuss over the phone as refusal may offend you. 

Contacting your doctor
If you require emergency advice please inform the receptionist so that your call may be triaged appropriately. General calls will be responded between consults, at lunch break or after sessions on the same day. If your enquiry can not be responded same day you will be notified by the receptionist. General electronic queries can be sent through to our email  reception@brooklandmedical.com.au and will be responded via telephone or email. You can request our written policy on eletronic communication.
Privacy
Brookland Medical Centre is committed to protecting our patients’ privacy according to the Privacy Act.  The practice uses a computerised, paperless system.  Access to computer records containing your medical information is restricted to medical staff. All hard copies of patient documents disposed of in a secure manner, after scanned and stored in the patient medical record database.